‘Nightmare’ Sand Beach vehicle reservation system deferred

Acadia National Park’s test drive of a vehicle reservation system for the spectacular Ocean Drive and Sand Beach area caused so many problems last month – one town official called it a “nightmare” – that it’s being postponed to 2022 at the earliest.

Acadia National Park Superintendent Kevin Schneider

Acadia National Park superintendent Kevin Schneider is scheduled to update Bar Harbor Town Council on the vehicle reservation system on Nov. 17 (NPS photo)

In the wake of the criticism, Acadia National Park Superintendent Kevin Schneider is scheduled to update the Bar Harbor Town Council on the park’s transportation plan during a videoconference meeting of the council on Tuesday, Nov. 17. The meeting is open to the public via local cable TV or live streaming on the town’s web site.

Acadia still intends to require reservations next year to drive up Cadillac Mountain, another aspect of the test drive that ran from Oct. 1 to 18, but the part of the vehicle reservation system providing access to the spectacular two-mile Ocean Drive and Sand Beach area won’t go into effect in 2021 as originally planned.

Matthew Hochman, vice chair of the Bar Harbor Town Council, said in a Facebook message that the reservation system for Cadillac Mountain overall worked well, but the Ocean Drive part of the trial run was “a nightmare” and caused more problems than it solved, especially along Schooner Head Overlook and a residential street near the Sand Beach Entrance Station.

“Schooner Head Road was a nightmare,” Hochman wrote, adding it was his personal opinion. “I was out there one day and the section from the overlook back towards the Great Head parking was impassable, there were so many cars.”

This month, more than 20 park staff and consultants met virtually to reach agreement on a vehicle reservation system for 2021 that dropped longtime plans to include Ocean Drive and Sand Beach.

Acadia National Park vehicle reservations

Motorists with reservations created a long line of parked cars along Ocean Drive during a test run for the vehicle reservation system at Acadia National Park in October. This part of the park’s transportation plan has been postponed to 2022 at the earliest.

Poor cell phone coverage, traffic among issues to be addressed

Christie Anastasia, public affairs specialist at Acadia National Park, stated that one reason for the decision is that visitors during the pilot could not access their cell phones to verify their reservations at the Sand Beach Entrance Station because of a lack of cell coverage.

Acadia’s online system for making a reservation during the pilot said people needed to have a printed or digital copy of their vehicle reservation available to be scanned to enter a reservation area. That’s unlike a required separate park entrance pass that can be purchased online but needs to then be printed to be displayed on a windshield while in the park. People did not need to display a paper reservation while at Sand Beach or Cadillac during the pilot.

“The pilot was a huge success because we learned so much,” Anastasia added. “One of the things we learned is we have more work to do for Ocean Drive to make it as successful as it can be.”

The Sand Beach entrance station is  the checkpoint for a one-way section of the Park Loop Road called Ocean Drive that includes the beach, Thunder Hole, and trailheads for Ocean Path, Beehive, Gorham Mountain and Great Head. The pilot showed the park needs to improve technology for cell phones at the entrance, Anastasia wrote in an email.

Mike Fitzpatrick assists with traffic control at Acadia National Park

In October at Acadia National Park, Mike Fitzpatrick helped with traffic control near the Sand Beach Entrance Station by asking motorists if they had a vehicle reservation.

“The vehicle reservation needed to get past the Sand Beach Entrance Station and have access to Ocean Drive will be delayed at least a year,” she wrote. “We will focus on running the reservation system at Cadillac Summit Road next year.”

Acadia is offering a new web page to update people on planning for vehicle reservations in 2021.

Acadia, the seventh most visited National Park in 2019 with 3.4 million visits, joined Rocky Mountain and Yosemite national parks in operating vehicle reservation systems this year during the pandemic.

Because of illegal parking and vehicle tieups, Acadia National Park rangers in recent years have often closed the summit road to Cadillac Mountain to incoming vehicles because of traffic congestion, including 54 times in 2018 and 58 times in 2019.

More cars in park with absence of shuttle bus during pandemic

vehicle reservation system

The vehicle reservation system for the Sand Beach Entrance Station, explained in a rack card available during the test run from Oct. 1 to 18. (Image courtesy of NPS)

Anastasia also cited the absence this year of the Island Explorer, Acadia’s fare-free shuttle system, that carried a record 643,000 passengers in 2019. The shuttle buses, with each carrying up to 43 passengers, are vital for transporting visitors to Sand Beach and nearby stops, but it does not go to Cadillac. The bus system, which never operated this year because of the pandemic, could have increased access and helped free up more parking along Ocean Drive during the pilot.

“At Sand Beach Entrance, one of the things highlighted by the pilot was the importance of the Island Explorer bus system,” Anastasia wrote. “We hope to run the Island Explorer next year, however, COVID may require us to limit the number of passengers that can be on the bus.”

During the pilot, vehicle reservations were needed from 4:30 am to 6:30 pm for the summit road at Cadillac Mountain and from 7 am to 5 pm to get past the Sand Beach Entrance Station.

Hochman, vice chair of the Bar Harbor Town Council, wrote, “I think there will need to be some major adjustments before they can implement the Sand Beach portion of the plan.”

Vehicle reservation system created traffic stress in other areas

Instead of reducing parking and congestion, the reservation system for Ocean Drive shifted the traffic issues to other areas in the park, Hochman wrote, such as the Sieur de Monts area, the Schooner Head Overlook near the Sand Beach entrance station and Great Head parking.

Traffic congestion at Acadia National Park

Traffic backed up on the two-way section of the Park Loop Road from Bubble Pond to Cadillac Mountain on Saturday afternoon during a pilot for the new vehicle reservation system at Acadia National Park. (Photo by Constance Mensink)

One visitor, Rob Neitz, who used a reservation for Ocean Drive over the Indigenous Peoples’ holiday weekend and vacations in Acadia each year with his wife and their two boys, said it makes sense for Acadia to drop plans for a reservation system for the one-way Ocean Drive.

“I’m very pleased,” said Neitz, manager of the Jacobsburg Environmental Education Center, a state park in Nazareth, Pennsylvania. ”It’s a good common-sense compromise.”

He said the Ocean Drive reservation eliminates freedom to pursue different activities during a day. “We would regularly come in to the park for a hike, then leave for lunch and then come back in for some other type of activity,” he said. “The reservation system and the nature of a one-way road make it very difficult to be flexible, which is key to a successful family vacation with kids.”

He said he supports vehicle reservations for the summit of Cadillac, which is a singular destination with one road to the top.

Acadia eyes reservations for Jordan Pond and Bass Harbor Head

vehicle reservation system

An informational rack card explains how to access Cadillac during the pilot run of the vehicle reservation system. (Image courtesy of NPS)

Acadia National Park is also considering a reservation system for the big parking lot at Jordan Pond, but no earlier than 2022.

“We know other areas of the park regularly experience congestion. We will be continuing conversations related to those areas such as Jordan Pond area and Bass Harbor Head Light Station, among others,” Anastasia stated.

The park has planned to operate the reservation system at Cadillac between June 23 and the second Monday in October in 2021. The vehicle reservation fee was $2 this year in addition to a pass to enter the park.

“We know national parks and outdoor areas have experienced huge popularity during this pandemic as people seek areas to be healthy and to spend time with friends and family. We want everyone to have a safe, enjoyable, and memorable trip to their national park. We want people to have choices about how they want to visit their park: bus tours, private vehicles, bicycles, hiking, and public transportation like the Island Explorer,” Anastasia stated.


18 thoughts on “‘Nightmare’ Sand Beach vehicle reservation system deferred

  1. Pingback: First winter Acadia National Park entrance fees top $500,000 - Acadia National Park on My Mind

  2. Carol Pouch

    I live on Otter Cliff Road. Does this mean that I can’t drive down Ocean Drive to get home? It doesn’t seem like locals are getting any preference.

    1. Acadia on my mind Post author

      You are free to drive Ocean Drive this year, Carol. The NPS has postponed plans for a vehicle reservation system past the Sand Beach entrance station. Look for an Ocean Drive reservation system probably in 2022, though no annoucement on that.Thank you for commenting.

    2. Bob Bruce

      It’s definitely a shame that people living 1/3 of the way out Otter Cliff Road can’t drive an extra couple of miles to get home by going through one of the busiest parts of the park. Perhaps if the local residents want special consideration from the National Park they should explain to park authorities that living near the park means that they deserve special entitlements that other taxpayers don’t get. I’m sure it’s just an unfortunate oversight that the park will fix right away.

  3. Paul Charpentier

    Having lifetime passes for those over 62, or having people pay for weekly or seasonal passes, THEN charging another $2 for a reservation is piling on, frankly. Someone is making lots of money, $2 at a time.

    1. Acadia on my mind Post author

      Thanks for commenting, Paul. Acadia National Park is seeking $6 fee to drive on Cadillac summit road and park on peak. The $2 fee was for the pilot vehicle reservation system last October but it is expected to be higher for a full season. A final decision on the fee is expected before people can start making online reservations for Cadillac for this season on April 1.

  4. Pingback: Acadia parking reservation program draws flak in Bar Harbor

  5. James Linnane

    As a local resident I do not feel inconvenienced by the reservation system. We are able to visit Cadillac Mountain and the Ocean Drive in other months anyway. In fact, I know some local people who made a reservation to go up Cadillac and see the sunset from Blue Hill Overlook, something they have always wanted to do but avoided because of the crowds and traffic problems.

    1. Acadia on my mind Post author

      Thanks for this comment, Jim. We used the reservation system for Sand Beach and Cadillac over the holiday weekend in October and also enjoyed using it. At Sand Beach, at our 11 am Sunday reservation, we were astounded at the number of vehicles parked along the right side of Ocean Drive and the Sand Beach lot was full. Yet, the system worked. We pulled into the Thunder Hole lot and found a spot on maybe the busiest day of the year. Driving to Sand Beach on the PLR, we had never previously seen so many vehicles parked along the PLR near the Precipice. We also thought it ran smoothly at Cadillac on the Monday of the weekend. How will it work next year? Will the Sand Beach Entrance be crowded with people who don’t have reservations for Cadillac?

  6. Susie Hokansson

    It is surprising that given the lack of internet access in general in the park, the reception at Sand Beach was not realized in advance of the plan.

    1. Acadia on my mind Post author

      Susie, Recreation.gov, the park’s online reservation system, did give people the option to present a digital copy for scanning at the Sand Beach Entrance, despite the poor cell coverage there. At the same time, Recreation.gov did send an e-mail to reservation holders to warn of poor cell coverage: “As you prepare for your visit tomorrow, we ask that you please have your Vehicle Reservation out with the QR code ready to scan before you arrive at the entrance booth. Be prepared for poor cell coverage and get your QR code ready in advance.” It appears that only paper copies should have been allowed at Sand Beach Entrance. Unlike a reservation during the pilot, a park entrance pass, required in addition to the reservation, does need to be printed to be displayed inside a car while in the park.

  7. Richard Pouch

    Wish they would also focus on effect on Otter Cliff Road with and without Explorer busses. This residential road overwhelmed with traffic circumventing Sand Beach access restrictions and Explorer bus traffic. Otter Cliff Road should be dead ended at park boundary or restricted to residents only. Traffic from Ocean Drive should be directed to remain in park and exit in Seal Harbor.

    1. Acadia on my mind Post author

      Thanks for this comment, Richard. That is another angle to the Sand Beach reservation system and overall access to Sand Beach — the problems with traffic on Otter Cliff Road.

      1. Richard Pouch

        And yet each action they take (adding another Explorer route in 2019 and this reservation system) only add to the problem. It is frustrating as we residents continue to be ignored.

      2. Richard Pouch

        It is a big problem for residents only worsened by the additional Explorer bus routes on the road and the added traffic caused by the reservation program.

    2. Andrea Wilder

      I can’t agree. Otter Cliff Road is a useful exit to the Park. Without this exit, there would be a huge pile-up at Seal Harbor.

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